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Valid ITIL-4-Specialist-Monitor-Support-Fulfil Exam Braindumps Prep Materials: ITIL 4 Specialist: Monitor, Support, Fulfil Exam - PassLeader

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q150-Q155):

NEW QUESTION # 150
What practice enables the early detection of incidents?

A. Knowledge management
B. Monitoring and event management
C. Service request management
D. Problem management

Answer: B

NEW QUESTION # 151
When a service provide130r was analysing performance of the service request management practice, it became clear that service requests fulfilled by the service provider's teams meet the agreed standards and have a high user satisfaction score. However, service requests that are supposed to be partially fulfilled by users, are often overdue, and leave users unhappy. In many cases, a service provider team needs to step in and complete the request fulfilment. At the same time, the service provider is planning to migrate to a new ITSM software system. Which requirement for the automation of service request management is particularly important to ensure that the new system addresses the situation?

A. Available and convenient self-service
B. Support of service request models
C. Work hours planning and reporting
D. Support of end-to-end value streams

Answer: A

Explanation:
The issue described involves users being unable to effectively fulfill their portion of service requests, leading to delays and dissatisfaction. In this case, an available and convenient self-service portal is crucial. It allows users to easily complete their part of the request fulfillment process without needing assistance from the service provider. Self-service capabilities reduce delays and improve the user experience, ensuring that users can fulfill requests independently.
Self-Service Portals: These portals empower users by providing easy access to service request options and support for completing their portion of the request fulfillment.
Option D ("Available and convenient self-service") is the correct answer because a well-designed self-service portal can address the issue of users struggling with fulfilling their requests independently.
Incorrect Options:
Option A: Service request models define processes but do not directly address user participation.
Option B: End-to-end value streams are important but do not specifically address the user-facing issue of self-service.
Option C: Work hours planning relates to staff schedules, not to user satisfaction with self-service.

NEW QUESTION # 152
Which practice capability level indicates that the service desk practice achieves its purpose through a basic set of activities?

A. Level 3
B. Level 2
C. Level 1
D. Level 4

Answer: C

Explanation:
At Capability Level 1, a practice is considered to achieve its purpose through a basic set of activities. For the service desk, this means it meets its essential goal of managing service requests and incidents but may not yet include more advanced or optimized processes.

NEW QUESTION # 153
Why is the monitoring provided by default for a configuration item not always right for a specific organization?

A. Because it does not ensure that the component is operating optimally
B. Because many components do not come with default monitoring capability
C. Because it does not assist operations staff in managing the object
D. Because it does not ensure that value is being created for the organization

Answer: D

Explanation:
Default monitoring settings provided for a configuration item may not align with an organization's specific needs or goals. Monitoring must be tailored to ensure it adds value to the organization by focusing on critical metrics that align with the organization's objectives. Default settings may not cover all essential aspects required to ensure the configuration item contributes to the desired business outcomes.

NEW QUESTION # 154
During self-assessment of the 'monitoring and event management' practice capability, what should be considered as evidence of the capability level3?

A. Regular reporting on the practice performance
B. Regularly conducted practice reviews
C. Integration of monitoring and event management into service value streams
D. Agreed processes, roles and responsibilities

Answer: C

Explanation:
At capability level 3 in the ITIL maturity model, practices like monitoring and event management are integrated into service value streams, ensuring that they are part of the broader process of value creation. This integration indicates a mature and well-functioning capability.
While agreed processes, roles, and responsibilities (Option B) and regular reviews or reporting (Options C and D) are important, the key indicator of level 3 is the integration of the practice into the service value streams.

NEW QUESTION # 155
......

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